Shipping policy
Shipping policy
Welcome to the nuts and bolts of our Joyshop.ae enterprise- our Shipping & Returns policy. Granted, there's a lot of info here, but we've done our best to make it as concise as possible, because we know this part is frankly a bit of a bore.
So, something to make this worth reading? How about complimentary shipping for all orders over 80 AED in the UAE. If your order is under 80 AED or outside the UAE, please refer to our shipping rates below:
COUNTRY OF DELIVERY: UNITED ARAB EMIRATES PRICE: 18 AED PER ORDER ESTIMATED DELIVERY TIME: 2-4 WORKING DAYS
Sorry, we only support sales in the UAE and some surrounding countries and regions for the time being, and other countries will gradually open in the future.
OUR RETURNS POLICY
We’ve developed a reputation for quality and excellent value and we are continually striving to improve further- we're a bit OCD like that. It's important to us that you are completely satisfied with your purchase, so if for any reason you do not love a product you receive, we will gladly issue a refund as long as the item is still in its original packaging, you contact us within seven days of purchase and send it back to us within 7 days of receipt. We regret we are unable to accept returns from the Middle East*- all sales are final. Original shipping fees are unfortunately non refundable.
To make the process as smooth as possible for you, we also offer a secure courier collection service for all returns. There is a small charge for this, however we will simply deduct this from your refund automatically. Complimentary returns will only be arranged when the item is defective.
COUNTRY: UNITED ARAB EMIRATES COURIER FEES DEDUCTED FROM RETURNS: 18 AED
If you paid for your item by credit or debit card, then the amount paid for each item will be refunded directly onto your card- pease note that this can take up to five days to appear in your account. However, if you paid using our COD (cash on delivery) service, then we will refund your Joyshop.ae account with store credit. Please allow up to 48 hours for processing once we have received your returned item. Promotions, discounts and original shipping fees will not be reimbursed.
HOW DO I PROCESS A RETURN?
Simply...
1. Log in to your Joyshop.ae Account and select the Returns tab in your dashboard.
2. Fill out the short Returns Form listing the order number and reason for return.
3. We will respond to your request within two working days and if the item is still in its original packaging, will organise for your return item to be collected.
4. Once your returned item has been received you will be sent a confirmation email. ...And that's it!
Refunds will be done only through the Original Mode of Payment.
CAN I EXCHANGE MY ITEM?
We don't offer an exchange service as we want to make your return as efficient as possible. We will simply issue you with a refund if you have paid with either a credit or debit car, or furnish your account with store credit if you paid COD for your order.
Contact US
JOYWAY ELECTRICALS TRADING LLC
LICENSE NO. 1232420
Tax Registration Number: 10026397400003
Add: Al Jamal Building 6,Shop NO.5 Naif-Deira, Dubai, U. A. E
Sales: +971 58 167 7037
WhatsApp：+971 58 167 7037
E-mail: joyshopuae@gmail.com
POBox ：300247
https://Joyshop.ae
Welcome to the nuts and bolts of our Joyshop.ae enterprise- our Shipping & Returns policy. Granted, there's a lot of info here, but we've done our best to make it as concise as possible, because we know this part is frankly a bit of a bore.
So, something to make this worth reading? How about complimentary shipping for all orders over 80 AED in the UAE. If your order is under 80 AED or outside the UAE, please refer to our shipping rates below:
COUNTRY OF DELIVERY: UNITED ARAB EMIRATES PRICE: 18 AED PER ORDER ESTIMATED DELIVERY TIME: 2-4 WORKING DAYS
Sorry, we only support sales in the UAE and some surrounding countries and regions for the time being, and other countries will gradually open in the future.
OUR RETURNS POLICY
We’ve developed a reputation for quality and excellent value and we are continually striving to improve further- we're a bit OCD like that. It's important to us that you are completely satisfied with your purchase, so if for any reason you do not love a product you receive, we will gladly issue a refund as long as the item is still in its original packaging, you contact us within seven days of purchase and send it back to us within 7 days of receipt. We regret we are unable to accept returns from the Middle East*- all sales are final. Original shipping fees are unfortunately non refundable.
To make the process as smooth as possible for you, we also offer a secure courier collection service for all returns. There is a small charge for this, however we will simply deduct this from your refund automatically. Complimentary returns will only be arranged when the item is defective.
COUNTRY: UNITED ARAB EMIRATES COURIER FEES DEDUCTED FROM RETURNS: 18 AED
If you paid for your item by credit or debit card, then the amount paid for each item will be refunded directly onto your card- pease note that this can take up to five days to appear in your account. However, if you paid using our COD (cash on delivery) service, then we will refund your Joyshop.ae account with store credit. Please allow up to 48 hours for processing once we have received your returned item. Promotions, discounts and original shipping fees will not be reimbursed.
HOW DO I PROCESS A RETURN?
Simply...
1. Log in to your Joyshop.ae Account and select the Returns tab in your dashboard.
2. Fill out the short Returns Form listing the order number and reason for return.
3. We will respond to your request within two working days and if the item is still in its original packaging, will organise for your return item to be collected.
4. Once your returned item has been received you will be sent a confirmation email. ...And that's it!
Refunds will be done only through the Original Mode of Payment.
CAN I EXCHANGE MY ITEM?
We don't offer an exchange service as we want to make your return as efficient as possible. We will simply issue you with a refund if you have paid with either a credit or debit car, or furnish your account with store credit if you paid COD for your order.
Contact US
JOYWAY ELECTRICALS TRADING LLC
LICENSE NO. 1232420
Tax Registration Number: 10026397400003
Add: Al Jamal Building 6,Shop NO.5 Naif-Deira, Dubai, U. A. E
Sales: +971 58 167 7037
WhatsApp：+971 58 167 7037
E-mail: joyshopuae@gmail.com
POBox ：300247
https://Joyshop.ae